FAQs

The customer has 30 calendar days to make returns (15 days during Sale periods).
At Christmas, returns are accepted until January 10th.

Garments must be:

• In perfect condition, unworn and unwashed.

• With all tags attached.

• Complete (pairs and sets must be returned together).

• Sealed, in the case of products that require it.

Returns are not accepted for underwear or certain accessories (glasses, jewelry, etc.).
Each item will be inspected upon arrival at the warehouse.

In the case of a damaged or incorrect item, please contact Customer Service to arrange a free home pickup.

Returns of Orders with Promotions

3x2 Promotion:

• The entire order must be returned, including free items.

• For exchanges, only a size or color change is allowed, via courier to Koröshi Returns.

Promotions with a Free Product:

• Not combinable with other promotions or discounts.

Discount Promotions:

• Not combinable with other promotions, sales, or gift cards.
  Includes:

• Koröshi points accumulation discounts.

• Birthday discount.

• Other general discount promotions.

Returns of In-Store Purchases

Returns must be made at the same store where the purchase was made, presenting the original receipt.
The refund will be issued as follows:

• To the same payment method if paid by card.

• As a store credit if paid in cash.

If the return is made at a different Koröshi store than the one where the purchase was made, a store credit will always be issued.

In-store purchases cannot be returned by courier to Koröshi Returns.

Returns of Online Orders

In-Store Returns

Present the garment along with the digital invoice received by email.
The store will provide a return receipt.
The refund will be processed by head office within 7–14 days, to the same payment method (shipping costs are non-refundable).

Orders with a 3x2 promotion must be returned in full.

Important: Stores in Vizcaya, Vitoria, and the Balearic Islands cannot process online returns or exchanges.

Returns by Courier

Pack the product (the original packaging may be used) and include the printed invoice, which is required to identify the order.
Send the package to the following address:

KORÖSHI DEVOLUCIONES
Polígono Industrial Can Salvatella
C/ Mogoda 6–10
08210 Barberà del Vallès
Barcelona

Once the package is received, the refund will be processed within 7–14 days to the same payment method (shipping costs are non-refundable).

Orders with a 3x2 promotion must be returned in full.

Important: Koröshi does not provide a return label.
The customer must choose a courier company, arrange the shipment, and cover the shipping costs.

Exchanges for In-Store Purchases

The exchange must be made at the same store where the purchase was made, presenting the original receipt.
If the customer goes to a different Koröshi store, the exchange will be issued as a store credit.

In-store purchases cannot be exchanged by courier through Koröshi Returns.

Exchanges for Online Orders

In-Store

Present the garment along with the digital invoice received by email.
The customer must pay in store for the new size or item they wish to receive.
If the original order included an online-only promotion, it cannot be applied to the new item purchased in store.
Orders with a 3x2 promotion cannot be exchanged in physical stores; they must be processed by courier through Koröshi Returns.

Important: Stores in Vizcaya, Vitoria, and the Balearic Islands cannot process online returns or exchanges.

By Courier

Pack the garment (the original packaging may be used) and include the printed invoice.
On the invoice, the customer must clearly indicate the size or color they wish to receive.
If no indication is provided, the request will automatically be processed as a return instead of an exchange.

Send the package to:

KORÖSHI DEVOLUCIONES
Polígono Industrial Can Salvatella
C/ Mogoda 6–10
08210 Barberà del Vallès
Barcelona

Once the package is received, the exchange will be processed within 7–14 days and the new item (requested size or color) will be sent.

Important: Koröshi does not provide a return label.
The customer must choose their preferred courier company, arrange the shipment, and cover the shipping costs.

Once your order has been placed and processed, you will receive a confirmation email with the order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number on our tracking page.

Please note that tracking information may not be available immediately after placing the order. The number may take up to 24 hours to become active in our system. If you don’t see any updates right away, please be patient and check again later.